The Annual Support Agreement (ASA) is optional.
The Annual Support Agreement (ASA) entitles the school to 40 hours of dedicated time, which you can use as you see fit. For example, to provide courses for your staff, or to develop reports or analyses for your OTB system.
Any of the 40 hours which remain unused at the end of the ASA period may be carried forward to another support agreement for a year.
Non carried-forward Support hours are used up in preference to carried-forward Support hours.
An ASA can be upgraded to an ESA at any time during its currency.